Sense Sonnet - Acher

The Few Taint the Most

911 operators are
Under tremendous strain and stress,
Making quick judgements that go far
Toward whether it was the right guess.
Of all such operators who
Are on the front lines day and night,
Unfortunately are a few
Who do it wrong. Most do it right.
Yes, let's learn from tragic mistakes,
And fix the system where there's need.
Perfection - money never makes.
Thank God for good people - indeed.

911 operators fall
Short of perfection per each call.